Our Policies

Our Policies

A security deposit is required before any costume leaves the shop. Visa or MasterCard imprint or $60 cash or debit deposit.

You are responsible for paying for damage or loss to the items you rent. We try to be very reasonable about prices of lost items and will work hard with you to come to an agreement on replacement cost or substitutions.

HALLOWEEN

At the time you book your costume, if you are not paying the full rental and taking your costume with you, you need to pay at least $10 of the rental. If you cancel or change your costume before October 21st there is a $10 cancellation charge. Costumes must be paid in full by October 21st. All costumes booked after October 21st must be paid in full when booked. Costumes canceled after that date will be refunded only if the costume is re-rented.

Our Halloween bookings start in August and recommend enthusiastic Halloween renters arrive before the end of September. You have the greatest costume selection and accessory availability at that time.

Please bring your invoice when you come to pick-up your booked costume as it helps us to find your costume faster amongst all the Halloween rentals. If you are picking up a costume for a friend it is even more critical that you bring the invoice because it is extremely difficult to find a costume if the only information you can give us is that the costume was rented by your cousin Tony's girlfriend who you think is a blond or maybe a redhead.

We try to make the rental procedures go smoothly but you have a lot of choices to make and we have a lot of information to take, so allow yourself enough time. Choosing your costume should be part of the fun of wearing it. You would be amazed at the valuable cape wearing advice that you can pick up from other customers.